Fusion Support

Introduction

On this page you will find the most up-to-date information regarding all things Fusion. At this time, that includes Fusion app update release notes, a Support & Feedback form, and, six brief video walk-throughs of Fusion. In addition to the resources found on this page, every sales representative of MR Williams is well versed on Fusion and can get you timely access to additional support resources.

Fusion Updates

Version 1.1 – 8/29/2024

General release. With this release, Fusion moves out of beta and is now available to all MR Williams customers. This release includes numerous bug fixes, performance enhancements, and input feedback improvements. Your app will automatically update, but for confirmation, the Fusion release version is noted at the bottom of the More Menu screen.

Version 0.9 – 8/16/2024

Beta release 3. This release includes a back-end performance and data minimization refactor necessary for expanding the beta to additional customer sites. Front end changes to features are minimal.

Support & Feedback

If you are experiencing a time-sensitive ordering issue, please reach out to your Territory Sales Manager for immediate assistance. Please allow up to 48 hours for our team to research and respond to Support and Feedback submitted via the below form.

Name
Let us know how we can make Fusion better for you.

Video Walk-throughs

Need help getting through a specific process or using a feature of Fusion? Below you will find a series of videos covering most functionality in Fusion.

Order Hub

Order Hub is where all things order related happen. Within Order Hub we have several different ways to add items to your cart, which is always visible and accessible in the top-right of the screen.

Inventory Hub

Order Hub is where all things order related happen. Within Order Hub we have several different ways to add items to your cart, which is always visible and accessible in the top-right of the screen.