Fusion Support Resources

Introduction

On this page you will find the most up-to-date information regarding all things Fusion. At this time, that includes Fusion app update release notes, a Support & Feedback form, and, six brief video walk-throughs of Fusion. In addition to the resources found on this page, every sales representative of MR Williams is well versed on Fusion and can get you timely access to additional support resources.

Fusion Updates

Version 1.1.6 – 11/15/2024

Improved consistency of experience and performance across the spectrum of network speed/strength conditions. Added debouncing to secondary elements of the item detail screen for improved rapid scanning performance (delays loaded of secondary information). 

Version 1.1.5 – 10/25/2024

Increased delivery verification performance. Additional error logging for expedited support experience.

Version 1.1.3 – 10/02/2024

Improved  offline support. New tote view for delivery verification. Misc. bugs around updated OH estimates and UPC recognition.

 

Support & Feedback

If you are experiencing a time-sensitive ordering issue, please reach out to your Territory Sales Manager for immediate assistance. Please allow up to 48 hours for our team to research and respond to Support and Feedback submitted via the below form.

Name
Let us know how we can make Fusion better for you.

Video Walk-throughs

Need help getting through a specific process or using a feature of Fusion? Below you will find a series of videos covering most functionality in Fusion.

Order Hub

Order Hub is where all things order related happen. Within Order Hub we have several different ways to add items to your cart, which is always visible and accessible in the top-right of the screen.

Inventory Hub

Order Hub is where all things order related happen. Within Order Hub we have several different ways to add items to your cart, which is always visible and accessible in the top-right of the screen.